Italian Customer Specialist in Lisbon

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7qtx0c

Take Your Customer Service Career to the Next Level
Are you passionate about helping people and creating positive customer experiences? Join a dynamic international team as a Customer Specialist Representative and play an important role in supporting customers, solving problems, and ensuring a smooth and satisfying experience at every interaction.
Role Overview
As a Customer Specialist , you will be the first point of contact for customers, providing professional and personalized assistance with inquiries, orders, accounts, products, services, and general support requests. Through phone, email, chat, and other digital channels, you will identify customer needs, provide effective solutions, and ensure a positive experience from start to finish.
Key Responsibilities
Provide friendly and professional customer support through phone, email, chat, and other communication channels.
Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
Understand customer needs and provide accurate, clear, and helpful information.
Resolve questions, concerns,



and complaints efficiently while maintaining a positive and customer-focused approach.
Guide customers through processes, platforms, products, or services when assistance is needed.
Accurately document customer interactions, requests, and resolutions in internal systems.
Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
Identify recurring customer concerns and share feedback that may help improve processes and service quality.
Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.
Requirements
Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical, creative, and communication abilities
Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the T

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7qtx0c