It Euc Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7qtyzy

IT EUC Engineer Response Informatics•Emilia-Romagna, Italy

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IT End User Computing Engineer
We are seeking an experienced IT End User Computing (EUC) Engineer with 3–6 years of experience to provide onsite and remote IT support within a global IT Operations team.

Key Responsibilities

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- Troubleshoot and resolve hardware/software incidents and service requests within agreed SLAs.
- Support Windows 11 and macOS, laptops, desktops, peripherals, printers, scanners and mobile devices.
- Configure and deploy devices using Microsoft Intune and JAMF.
- Support Microsoft 365, Outlook, OneDrive, VPN, Defender and other business applications.
- Provide support for iOS/Android, Cisco/Polycom telephony and softphones.
- Support meeting rooms and AV technologies including Crestron, Logitech, Dolby and Room Wizard.
- Manage IT assets, documentation,



knowledgebase updates and hardware lifecycle activities.
- Support new-joiner setups, employee moves, equipment returns and vendor hardware repairs.
- Perform meeting-room health checks, patching, updates and antivirus maintenance.
- Handle escalations and communicate effectively with technical and non-technical users.

Key Skills & Experience

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- 3+ years in IT/EUC or technical IT support.
- Strong hands-on troubleshooting across Windows 11 and macOS.
- Experience with Microsoft Intune, JAMF and Jira.
- Strong knowledge of Microsoft 365 / Office 365, OneDrive and VPN.
- Experience supporting remote users and managing incidents within SLAs.
- Excellent problem-solving, communication and documentation skills.
- Degree in Computer Science or equivalent relevant experience. xysqume
- Microsoft certifications are a plus.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7qtyzy