09 set - Vimercate
Haier Europe
Job Posting Title
Customer Care Specialist - Maternity Leave
The challenge
An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment.
What you will do
At Haier Europe we want to provide the best possible experience to every customer who interacts with us. That’s why we’re hiring a care specialist.
The customer care specialist will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations.- Drive a seamless customer experience that creates positive sentiment for our brand- Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers- Collaborate with our customer-success and product teams to drive constant improvement- Maintain accurate records of customer interactions and steps taken to resolve issues- Manage customer conversations across our support channels (in-store, online, and via phone)- Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support- Proactively take steps to enhance the customer experience- Share relevant customer feedback to help us improve our offerings- Evaluate our customer support processes, devise improvements, measure results, and iterate- Report on key customer service metrics and identify noteworthy trends
What you need to succeed
Must have
- Education_: High School Di
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