09 set - Toscana
Savino Del Bene
Savino Del Bene seeking a Level 1 Junior IT Support Technician.
You will initially join our Corporate IT team in Italy (Scandicci, Florence) on a fixed-term employment contract, where you will receive training and gain the knowledge and practical experience required for the role.
Upon completion of this initial period, you will permanently relocate to the United States and join our team at our warehouse facility in Fairless Hills, Pennsylvania.
Role Scope:
In this role, you will provide first-line technical support for our local warehouse operations while working closely with the U.S. IT team.
In addition to supporting the Fairless Hills site on-site, you will occasionally travel to our New Jersey warehouse locations and other U.S. branch sites as required to provide hands-on IT assistance.
You will also help the U.S. IT team by delivering remote support to users across various U.S. locations, troubleshooting technical issues and handling helpdesk tickets through the company’s ticketing system.
You will further collaborate with our Corporate IT team in Florence, Italy,
by assisting with selected Level 2 and Level 3 support activities under guidance.
This position focuses on hands-on IT infrastructure support, networking, and wireless troubleshooting in a fast-paced warehouse/logistics environment.
Key Responsibilities:
- Active Directory & End-User Support: Join and manage PCs in a Windows Active Directory domain; create and administer user accounts; provide support and troubleshooting for Windows PCs, printers, and other peripheral devices.
- Network & Infrastructure: Support LAN/WAN connectivity for the site; assist with installing and connecting network switches and running structured cabling; perform basic switch configurations and VLAN assignments; troubleshoot network issues involving DHCP, DNS, and internet connectivity.
- Wireless & RF Systems: Help configure and troubleshoot enterprise Wi‑Fi networks; diagnose common wireless issues (coverage dead zones,
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