Global Retail Excellence
Pubblicato il 09-09-2026 - Ermenegildo Zegna Holditalia in Biella
ABOUT ZEGNAThe global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world‑class fabrics in harmony with both nature and local communities - a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long‑term growth strategy.
YOUR MISSION IN THIS ROLE As Global Retail Excellence & Capabilities Manager based in Milan, you will bring your unique strengths to the team, helping us ensure that Global Retail Capability frameworks, standards and strategic programs are consistently translated into excellent execution across markets. You will act as a direct connection between HQ and the field, identifying capability and execution gaps, providing hands‑on support where needed,
and bringing structured market insights back into global capability planning and program evolution.
You’ll work closely with the tram to drive meaningful results and shape the way we work and grow. More specifically you will:
- Conduct regular visits across priority markets and stores to ensure excellence is achieved in Retail Capabilities and Guest Experience standards
- Act as a bridge between HQ and APAC Retail and Training teams
- Act as a flexible global training resource, stepping into markets where additional support is required due to capacity gaps or business priorities
- Support Market Trainers and In‑Store Trainers in reinforcing global methodologies and standards
- Support Market Trainers and In‑Store Trainers in reinforcing global methodologies and standards
- Deliver selected programs across different retail populations, from Style Advisors to Store Management
- Support Market