09 set - Roma
Ntt
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
NTT is looking for a motivated and enthusiastic Network Engineer to join our Managed Services team, delivering a key strategic service for a major international client in the automotive industry.
The Network Engineer will be involved in service delivery activities related to the Italian site and will work closely with our global team to ensure the effective and continuous operation of the service, meeting agreed SLAs and contributing to a high level of customer satisfaction.
The Network Engineer will be responsible for managing the local service from Monday to Friday and will be required to provide on-call support outside normal business hours to handle any incidents requiring immediate intervention at the customer site.
As Networking Engineer involved in this managed service NTT team , your main responsibilities will be:
- Daily Onsite Service;
- Standard Changes (AP, Switch, etc. add, move, uninstall) including configuration and handover to Operations;
- Local troubleshooting including configuration;
- Break & Fix support;
- Major Change support;
- Local spare parts management;
- Performance testing support;
- Performance tuning and optimization support;
- Equipment Configuration Cleaning and Hardening support;
- Backup / DR testing support;
- Reporting;
- Escalating unresolved issues to Central NOC.
To be successful in this role we require:
- Strong communication and customer service skills;
- Team working and collaborative approach;
- Eager to learn;
- Good understanding of networking concepts (IP, DNS, DHCP);
- Familiarity with ticketing systems (e.g., ServiceNow);
- Ability to follow scripts and documented procedures;
- Confidence in troubles
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