09 set - Roma
Msx International
Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Job Description
Are you a great communicator who enjoys connecting with people over the phone? Are you curious about the automotive world and looking for your first experience in a multinational environment?
MSX is looking for a Customer Service Specialist to join our Lead Management team, supporting some of the most well-known brands in the automotive industry. In this role, you will manage phone-based contact with potential customers who have shown interest in a vehicle or product online, guiding them through their journey and connecting them with the right dealership.
You will be part of a multilingual, international team,
working across different projects and gaining exposure to a wide range of vehicle categories.
Tasks include:
Contact leads by phone to confirm their interest and gather key information (budget, model preferences, financing needs, etc.);
Provide accurate information on product range using internal tools, circulars and direct contact with the relevant brand;
Qualify each lead and, when interested, transfer complete customer information to the appropriate authorized dealer;
Carry out follow-up activities where required by the specific project;
Accurately record all activity and information in Excel and internal tools;
Support the Team Leader with basic reporting for the client;
Collaborate closely with the team and report to the Team Leader and Project Manager.
Qualifications
Our ideal candidate has:
Fluent/native level (C1 or above) in English, French and Spanish, in addition to Italian;
Confidence and ease in holding phone conversations with custo
09 set - Lombardia
Ali Lavoro
09 set - Cedrasco
Letuelezioni
09 set - Ciampino
Ernesto
09 set - Collegno
Ernesto