09 set - Italia
Costa Crociere
Ready to take the next step in your career and turn every guest interaction into an unforgettable onboard experience?
WHAT YOU WILL DO
As the onboard Costa Ambassador, you will be a focal point for the onboard revenue strategy: illustrating and promoting the full onboard offer, using storytelling to spark guests’ desire to experience something new, and boosting revenue through cross
- and up-selling.
- You will build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services.
- You will present the onboard offer through engaging storytelling, using a simple, direct style tailored to each guest to spark interest and desire.
- You will offer the right product or service at the right time, promoting the experiences guests care about most.
- You will overcome objections and close sales, booking products and services and boosting onboard revenue through cross
- and up-selling.
- You will monitor sales targets and KPIs, supporting the departments in reaching them and turning guest data into action plans.
- You will take an active part in onboard revenue meetings and proactively propose new ideas to boost products and services.
- You will help build a strong safety culture, promote health and safety procedures, and uphold high standards on board.
WHO YOU ARE
You bring a natural flair for sales and guest engagement, thriving in an international, fast-paced environment where storytelling, empathy and a results-driven attitude make the difference.
Required
- Secondary school diploma or degree in tourism, languages or humanities
- At least 1 year of experience in Retail/Sales, with strong interpersonal skills
- Excellent command of Italian (C1) and English (C1)
- A third language at minimum B2 level (French, German, Spanish)
- Good knowledge of MS Office (Word, PowerPoint, Excel)
- Solid sales, communication and customer-service skills, with the ability to read guest needs and close effectively
- Experience
09 set - Lombardia
Ali Lavoro
09 set - Cedrasco
Letuelezioni
09 set - Ciampino
Ernesto
09 set - Collegno
Ernesto