09 set - Roma
IHG
Concierge Host
As Concierge Host, I will fully comprehend the vision of Six Senses to help
people reconnect with themselves, others and the world around them and our
values of local sensitivity and global sensibility, crafted experiences,
emotional hospitality, responsible and caring, fun and quirky and pioneering
wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of
everything we do at Six Senses. I will safeguard these pillars and ensure full
knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Concierge Host, I will assume full responsibility for the efficient operation
in the following:
* Responsible for responding to a wide variety of guest requests by accurately
assessing the guest needs and requests and then adding personal
recommendations and touches to achieve maximum guest satisfaction while
complying with resort standards and policies.
* Accommodate special requests whenever possible.
* Process and handle all guest requests in regards to packages, faxes, messages
and mail.
* Assist guests in all inquiries in connection with resort services, hours of
operations, key hotel personnel, in-house events, directions, etc.
* Coordinate with departments for transfer related requests and assist guests
with transfers to and from the hotel if required.
* Recommend, plan, schedule and make arrangement with guests for their
preferred activities during the stay.
* Upkeep Six Senses guidelines and standards of service and operation. My
performance benchmarks are maintained and exceeded.
* Strictly adhere to LQA standards and guest comments.
Qualifications & Salary Range
To execute the position of Concierge Host, I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:
* High school diploma or equivalent and at least 1 year experience in a similar
hotel operational setting. Hospitality d
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