09 set - Italia
Traveltechessentialist
Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, daily we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.
Proactivity and Reliability, Kind collaboration, and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest-growing B2B scale-up then BizAway is the company you have been looking for.
We are looking for a driven and enthusiastic Junior Travel Agent - Categorie protette (L.68/99) (m/w/d), with experience in customer care call centers (inbound calls, emails, and chats) who can solve customer concerns and create a seamless customer experience.
Made a reservation for our Client through the Platform and using our Provider
Responding to our Client’s requests through phone, chat, mail, and travel request through our platform
Entering customer information in our system to issue reservations or update the booking
Explaining rules and procedures to use our service in the Platform
Explaining rules of service (hotel, car, train, etc.)
At least 2 years of previous experience in Travel Industry
Excellent knowledge of GDS systems or previous experience in local travel agency
Excellent knowledge of both written and spoken French (B2 and up)
Availability to work in shifts (also night shift from 22 to 7 in morning)
High school diploma or equivalent required.
Must pass pre-employment skills testing and background check
Customer Care experience
Ability to learn and adapt to new software technologies
Contract type: Permanent contract
Full-time – 40h/week, rotating shifts that may include night shifts, weekends, and public holidays)
Hybrid: Lavoro da remoto Policy (2 days remotely and 3 in the office) and great offices in Europe
Starting from level 5°
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