Front Office Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7qxcym

Descrizione della posizione:
Role: Front Office Manager
Reports to: Operations Manager
Property: Duo Milan Porta Nuova, a Tribute Portfolio
Company Profile
Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with Italian and international cuisine, a Bar and a Courtyard for informal meetings or relaxing breaks, a fully equipped fitness centre and 7 meeting rooms.
The property is part of Marriott International which is the world’s largest hotel brand and Westmont Hospitality Group.
We are looking for a Front Office Manager.
Main Tasks
We are looking for an ambitious, dedicated and service-oriented Front Office Manager to join the team at Duo Milan Porta Nuova and more specifically you will be:
Maintaining Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize,



and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Managing the Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Servin

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7qxcym