09 set - Roma
Msx International
pulliCompensation: EUR 28.000 - EUR 33.000 - yearly /li /ulh3Company Description /h3pMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.br/With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers /ph3Job Description /h3pb40 hours per week, Monday-Friday /bbr/bRome, Italy /b /ppAre you passionate about the automotive industry? Do you enjoy solving technical challenges and supporting customers in a dynamic environment? MSX has the opportunity for you! /ppMSX is looking for a motivated and enthusiastic bTechnical Helpdesk Agent /b to join our team. /ppAs a Technical Helpdesk Agent, you will provide first-line technical support to the dealer network, helping resolve vehicle-related technical issues and ensuring excellent service levels. /ppbYour key responsibilities will include: /b /ppProviding technical support to dealers via phone and ticketing systemsbr/Diagnosing and troubleshooting vehicle-related technical issuesbr/Escalating complex cases when necessary and ensuring timely follow-upbr/Collaborating with internal technical teams and stakeholdersbr/Supporting dealers in identifying effective solutions and best practicesbr/Maintaining high-quality service standards and customer satisfactionbr/Participating in technical training and continuous learning activities /ph3Qualifications /h3pWe are looking for a customer-oriented professional with strong technical aptitude, excellent communication skills, and a passion for the automotive industry. /ppbYou will also have: /b /ppBachelor's Degree in Mechanical Engineering or a related field preferredbr/Fluent Italian and good English language skills (B2 level or above)br/Strong knowledge of vehicle systems and internal combustion enginesbr/Ability to diagnose and troubleshoot technical issuesbr/Excellent communication and customer service skillsbr/Strong problem-solving mindset and analytical thinkingbr/Ability to work independently and as part of a teambr/Familiarity with ticketing systems and Microsoft Office applicationsbr/Previous experience in automotive technical support, workshop environments, or aftersales activities is an advantagebr/Strong willingness to learn and develop professionally /ph3Additional Information /h3pAt MSX, our employees are the driving force behind our success. We are committed to creating an inclusive and supportive workplace where our people can grow and thrive. /ppCompetitive salary packagebr/Company laptop and mobile phonebr/Hybrid working modelbr/Structured technical training and career development opportunitiesbr/International working environmentbr/Supportive and collaborative team culturebr/Long-term career progression opportunities /ppMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p /p #J-18808-Ljbffr
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