09 set - Cusano Milanino
Altro
In this role you support the Marketing team to maximize ROI by growing the local client base and coordinating CRM-driven activities. You will manage clienteling in boutique, analyze the customer database, and ensure accurate data while driving targeted campaigns. Collaborating with HQ, you help deliver high-end service and nurture client relationships to boost retention and recruitment in Milan.
Ensure accuracy of the client database
Coordinate follow-ups and clienteling hours with the team
Develop targeted lists and manage in-store call campaigns; track attendance and follow-ups
Organize and monitor OTO campaigns in-store
Target clients, manage invitation processes, and evaluate ROI for HQ treatments; support local initiatives
Oversee gifts stock and coordinate gifting actions for local celebrations
Support the team in delivering premium in-store service (VIP room experience)
Develop and retain partnerships to assist with recruitment
Share weekly local client figures and monthly dashboards (Client Dev; Diorly)
Collaborate with Marketing HQ on clienteling tasks and activities in boutique
Bachelor's or master's degree in marketing
2 - 3 years of relevant work experience
Strong problem-solving capability
Good stress management and ability to work under pressure
Teamworking and ability to build strong, trusting relationships
High customer focus with the ability to anticipate needs
Great attention to detail
Excellent time management and prioritization
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