Engineer, Customer Service (F/M/D)
Pubblicato il 07-09-2026 - Canadian Solar in Torino
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide.
As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in ****.
Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth.
Our training programs and promotional opportunities ensure we all can continue to learn.
We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being.
Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
Main responsibilities
1st level customer contact for all after-sales technical inquiries, troubleshooting, and warranty-related topics
Handle customer complaints, coordinate replacements, and ensure timely issue resolution to maintain high customer satisfaction
Conduct customer training and technical webinars related to product usage, maintenance, and troubleshooting
Provide support for system commissioning, remote diagnostics, and post-installation guidance
Collaborate closely with Product Management, Technical Support, and Engineering teams to resolve escalated issues and communicate customer feedback
Use PV simulation and monitoring tools (e.g., PVSyst, monitoring platforms)
to analyze system performance and provide insights to customers post-installation
Ensure technical accuracy and customer alignment in service-level agreements and warranty documentation
Build and maintain trusted professional relationships with installers, service partners, and end customers
Support onsite installations / commissioning, especially during first time installations - travel required up to 20%
Product & Process Support Support product rollouts from a service-readiness perspective, ensuring documentation and service processes are in place
Contribute to the development and update of service manuals, FAQs, and technical support documentation in collaboration with Product Management
Develop and maintain internal knowledge base content for efficient issue resolution by the support team
Gather field feedback on product reliability, installation challenges, and performance for continuous product improvement
Ensure compliance with applicable codes, safety standards, and certification requirements in after-sales processes
Act as the voice of the customer internally, advocating for improvements based on real-world usage and support cases
QUALIFICATIONS/SKILLS/KNOWLEDGE
Bachelor's degree in Electrical Engineering or a related technical field; Master's degree is a plus
Minimum 3 years of experience in technical customer service, technical support, or field service – ideally in the PV or energy storage sector
Practical experience with PV and battery system installation, commissioning, or diagnostics is a strong asset
Strong analytical and technical problem-solving skills
Ability to explain complex technical topics in a clear and customer-friendly manner
Familiarity with PV system design tools, monitoring platforms, and remote troubleshooting methodologies
High customer orientation with excellent communication skills across various customer types (installers, homeowners, O&M; providers)
Valid driver's license required
Fluent English and Italian; additional languages are a plus
COMPETENCIES NEEDED TO SUCCEED IN THIS ROLE
Strong organization and planning skills
Negotiation and customer orientation
Teamwork, communication and intercultural skills
Resilience and excellent problem-solving skills
LANGUAGES
Fluency in English & Italian
Other languages will be an advantage.
Canadian Solar is a leading manufacturer of solar panels, inverters, and energy storage solutions since ****.
Our friendly and dedicated team of sales and operations experts work with retailers and strategic distribution partners all over the globe to provide our residential, commercial and utility-scale solar solutions.
Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
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