09 set - Milano
Altro
In this role, you support and coordinate the marketing team to maximize ROI through client growth and engagement. You will manage local client database activities, oversee CRM actions, and drive clienteling initiatives in boutique settings. Collaboration with the HO Marketing department is key to delivering high-end service and effective campaigns. You will analyze data and share weekly and monthly performance insights to shape local client development.
Ensure accuracy of the client database
Coordinate follow-up actions and client communications
Plan and track clientelling hours with the team
Develop target lists and manage in-store call campaigns; monitor attendance and follow-ups
Organize OTO campaigns in-store and manage ROI for HQ treatments
Target clients, manage invitations, and support local initiatives and treatment proposals
Manage gifts stock usage and coordinate gifting activities for local celebrations
Support the team in delivering VIP room-like in-store service
Develop and retain partnerships for client recruitment
Provide weekly local client figures and monthly dashboard analyses (Diorly weekly)
Bachelor’s or master’s degree in marketing
2-3 years relevant work experience
Problem-solving capability
Good stress management and ability to work under pressure
Teamworking and ability to build strong, trusting relationships
High customer focus with proactive needs anticipation
Great attention to detail
Excellent time management and prioritization
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