07 set - Bardi
Concentrix
We're Concentrix.
The intelligent transformation partner.
Solution-focused.
Tech-powered.
Intelligence-fueled.
The global technology and services leader that powers the worlds best brands, today and into the future.
We're solution-focused, tech-powered, intelligence-fueled.
With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.
We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services.
We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.
We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale.
You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.
Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.
Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional.
And we're proud to be recognized with awards such as "World's Best Workplaces", "Best Companies for Career Growth", and "Best Company Culture", year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Position Summary
Solution Architect for Dynamics 365 Customer Engagement - Customer Insights
We're seeking a highly skilled Solution Architect with deep expertise in Dynamics 365 Customer Engagement (D365 CE), with a strong specialization in Customer Insights - Journeys (CIJ) and desirable experience in Customer Insights - Data (CID).
Based in Italy, this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations in English and Italian, and align platform capabilities with client business goals.
Travel is expected to be less than 20%.
Responsibilities
Lead solution architecture, design, and optimization forDynamics 365 Customer Engagement, with a focus onCustomer Insights - Journeys.
Design, troubleshoot, and enhance CIJ capabilities including:
Journeys
Segments
Events
Insights
Lead Management
Email Templates
Consent Management
Related customer engagement components
Assess and implementperformance, stability, and scalability improvementsacross D365 CE environments.
Partner with customers to translate business objectives into effectiveconfiguration, customization, and architecture decisions.
Support solution design forCustomer Insights - Data, including data model planning, ingestion from external sources, and data availability for Customer Insights - Journeys.
Architect and developPower Appssolutions to support business and user experience needs.
Design, customize, and administerUI, workflows, and business logic using thePower Platform.
Build and maintainPower Automatesolutions with internal processing logic and integrations across Dataverse and connected services.
Define enterprise-level D365 CE architecture and support integrations with external systems and platforms.
Work acrossDataverse, SharePoint, Azure, and other data sources to enable connected, reliable solutions.
Engage confidently with technical stakeholders, business decision-makers, and client teams in workshops and delivery discussions.
Provide technical guidance, knowledge transfer, and training to customers and internal stakeholders.
Troubleshoot complexPower Apps, Dynamics 365, and architectural issues using strong analytical and collaborative problem-solving skills.
Stay current onmodern engineering practices, Microsoft ecosystem updates, and emerging tools, including AI-related capabilities where relevant.
Contribute to structured solution evaluation and assessment activities, while maintaining coverage across all D365 CE apps.
Qualifications
FluentEnglishandItalianlanguage skills, with the ability to lead both business and technical conversations with customers.
Must be located in Italy.
Strong experience in a customer-facingSolution Architect, Technical Consultant, or similar role.
Expert-level knowledge ofDynamics 365 Customer Insights - Journeys.
Strong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments.
Advanced understanding ofDynamics 365 Customer Engagement architectureand integration patterns.
Extensive experience withPower App development.
Strong capability inPower Platformconfiguration, customization, administration, and business logic design.
Experience developing and maintainingPower Automatesolutions integrated withDataverseand other services.
Familiarity with integrations involvingDataverse, SharePoint, Azure, and external data sources.
Ability to manage multiple priorities and work effectively across changing tasks and stakeholder groups.
Proven ability to delivertechnical training, facilitate workshops, and resolve complex platform and architecture challenges.
Strong organizational, communication, and stakeholder management skills.
Commitment to continuous learning and staying up to date with modern tools and engineering practices.
Preferred Qualifications
Experience withDynamics 365 Customer Insights - Data.
Microsoft certificationsat Architect and/or Functional Consultant level.
Experience withCopilot Studioor otherAI technologies.
Knowledge ofdata analytics.
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09 set - Lombardia
Ali Lavoro
09 set - Cedrasco
Letuelezioni
09 set - Ciampino
Ernesto
09 set - Collegno
Ernesto