pstrongKey Responsibilities /strong /pulliProvide end-user support (Level 1 and basic Level 2) via ticketing system /liliInstall, configure and troubleshoot Windows client devices /liliManage user accounts and permissions (Microsoft 365, Active Directory) /liliSupport onboarding/offboarding processes (users and devices) /liliConfigure and support mobile devices (iOS and Android) /liliMaintain IT documentation and knowledge base /liliSupport and guide junior Help Desk resources on daily activities /li /ulpbr / /ppbr / /ppstrongRequirements (Must-have) /strong /pulli3 years of experience in IT Support / Help Desk /liliGood knowledge of Windows 11 troubleshooting /liliExperience with Microsoft 365 (user management, basic administration) /liliBasic knowledge of Active Directory (users, groups, password reset)

/liliExperience using a ticketing system /liliGood communication skills with end users /liliAbility to manage multiple requests and prioritize tasks /liliBased in Genoa area /li /ulpbr / /ppbr / /ppstrongNice-to-have /strong /pulliExperience with Level 2 support activities /liliBasic networking knowledge (IP, DNS, Wi-Fi) /liliExperience with device deployment tools /li /ulpbr / /ppbr / /ppstrongWhat we are looking for /strong /pulliReliable and structured approach to daily support activities /liliAbility to work both independently and within a team /liliProactive attitude in problem solving /liliAttention to confidentiality and data handling /li /ulpbr / /ppbr / /ppstrongScreening Notes (for External Recruiters) /strong /ppPrioritize candidates who: /pulliHave real hands-on Help Desk experience (not only internship) /liliHave already worked with Microsoft 365 administration /liliShow exposure to Level 2 activities (even partial) /liliAre used to working with ticketing systems /li /ulpExclude candidates who: /pulliHave only academic background with no real support experience /liliDo not have practical exposure to Windows troubleshooting /liliDo not have any experience with Microsoft 365 or AD /li /ulpbr / /p

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