Airport Ticketing Agent & Flight Supervision
Pubblicato il 09-09-2026 - Edograf Helpfly Intl Group in Roma
Edograf Helpfly Intl Group – Job Opportunity Airport Office – Bergamo Airport (BGY)
Edograf Helpfly Intl Group, an international leader in airline representation and aviation services since 1994, is expanding its operations in Italy and is pleased to announce the opening of a new office at Bergamo Airport (BGY). We are currently seeking motivated and dynamic individuals to join our growing team.
Position: Airport Ticketing Agent & Flight Supervision Staff (Comprehensive training will be provided by our experienced team)
This position plays a key role in ensuring high-quality customer service, smooth flight operations, and efficient coordination with airline partners and airport authorities. Selected candidates will represent our company and the airlines we manage, contributing to a professional and welcoming airport environment.
Contract Type Full-time employment Shift-based schedule, including weekends and holidays (standard in the aviation sector)
Workplace Milan Bergamo Airport (BGY) New dedicated office within the terminal area. Main Responsibilities
Providing high-quality customer service at the airport ticketing desk Issuing, modifying,
and refunding airline tickets Supporting passengers with travel information and requests Assisting with flight operations and supervision Coordinating with ground handlers, crew members, and airport authorities Monitoring flight status, documentation, and airline procedures Ensuring smooth and timely aircraft turnaround operations Representing Edograf Helpfly Intl Group and partner airlines professionally at all times
Main Requirements Good command of the English language (spoken and written) Strong communication skills and customer-oriented mindset Ability to work well under pressure in a fast-paced environment Flexibility, punctuality, and a positive attitude Teamwork mindset and sense of responsibility Good problem-solving abilities and attention to detail Willingness to learn and grow within the aviation industry Preferred Qualifications (Not Mandatory) Knowledge of second language Previous experience in: The tourism/travel industry, Airport environments, Customer service roles