L2 IT Support Engineer Location:

Rome, Italy Experience:

3–5 years

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Role Overview We are looking for an

L2 IT Support Engineer

to provide onsite IT and data center support at the Italian location. The ideal candidate should have good hands-on experience with

Windows environments

along with a basic understanding of

VMware/ESXi, server troubleshooting, data center operations, and cabling . Key Responsibilities Provide onsite

L2 IT support

and basic troubleshooting for servers and IT infrastructure. Troubleshoot

Windows-related issues

and perform basic system checks. Have basic knowledge of

VMware ESXi and VMware technologies . Perform basic troubleshooting when a server or system is down, including checking connections and interfaces. Perform basic

data center management

activities. Handle and track

network/server cabling

and identify cable connections between equipment. Assist with connecting and replacing network/server interfaces as required. Perform basic hardware and connectivity troubleshooting.

Coordinate with remote teams and local site contacts for issue resolution. Follow standard troubleshooting procedures and escalate complex issues when required. Required Skills & Experience Experience in

L2 IT Support / Data Center Support . Good knowledge of

Windows operating systems

and troubleshooting. Basic knowledge of

VMware ESXi and VMware technologies . Basic understanding of

server infrastructure and troubleshooting . Basic knowledge of

data center operations and management . Basic understanding of

network/server cabling and cable tracking . Ability to troubleshoot basic

connectivity and hardware issues . Good communication and coordination skills. Ability to work independently at the customer site. Preferred Profile Previous experience working in a

data center environment . Experience supporting

servers, VMware/ESXi, and Windows environments . xpavfwm Candidates with hands-on exposure to onsite infrastructure support are preferred. VMware/ESXi expertise is

not required at an expert level ; basic practical knowledge is sufficient

Information Technology Support Engineer

Operaio/a addetto/a assistente alla sbavatura

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