09 set - Roma
Sharp Brains Solutions
We are currently looking for a
DSS L1 (Desktop Support Services – Level 1)
professional to join our team on an on-site support role.
Sebbene l'esperienza qualificato e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.
Work Mode : On-Site Employment Type : B2B/ Freelance Contract Location : San Donato Milanese, Italy
Job Responsibilities: Provide Level 1 desktop support for hardware, software, and network-related issues Troubleshoot Windows OS, MS Office, Outlook, and standard business applications Install, configure, and maintain desktops, laptops, and peripheral devices Support printers, scanners,
and other end-user equipment Handle password resets and basic Active Directory tasks Configure email accounts and assist with VPN connectivity Log, track, and update incidents in the ticketing system Escalate complex technical issues to Level 2/Level 3 teams Ensure timely resolution in line with SLA requirements
Required Skills & Experience: 1–3 years of experience in Desktop Support xpavfwm / IT Support Strong knowledge of Windows 10/11 environment Basic understanding of networking concepts (IP, DNS, DHCP) Experience with Active Directory and user account management Good troubleshooting and problem-solving skills Strong communication and customer service skills Ability to work independently in an on-site environment
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