pstrongSupport / Customer Support Manager (m/f/d) /strong /ppFull-time | Turin | Salary: €24,000 – €30,000 / year /ppbr / /ppstrongEmpower real estate professionals with reliable software solutions. /strong /ppReal estate processes demand clarity, speed, and dependable technology. As a Customer Support Manager at onOffice in Turin, you will be the direct line of support for property professionals across Italy, helping them navigate our CRM software, resolve daily technical challenges, and optimize their business workflows. /ppbr / /ppstrongAbout the Turin Team /strong We combine local client proximity with international technical strength. Operating from our central Turin office, our team drives onOffice growth in the Italian market with direct decision-making paths, structured processes, and an open, pragmatic workplace culture. /ppbr / /ppstrongKey Responsibilities /strong /pulliGuide Italian real estate companies on using onOffice enterprise software and modules via phone and online channels. /liliProcess and resolve software inquiries systematically through our CRM ticketing system, documenting clear solutions. /liliCustomize property listing templates (exposés) and contract structures to simplify daily client operations. /liliCollaborate directly with specialized technical departments at our German headquarters on complex software cases.

/li /ulpbr / /ppstrongRequirements /strong /pulliPractical experience in customer service, software support, or technical client care (open to both entry-level talent and experienced support professionals). /liliFluent Italian skills for client communication, strong English for international teamwork, and basic German skills for internal collaboration with headquarters. /liliStrong active listening skills, logical problem-solving abilities, and a focus on delivering practical user solutions. /liliComfort working with modern web-based software tools and structured workflow management systems. /li /ulpbr / /ppstrongBenefits /strong /pullistrongSecurity Clear Prospects: /strong Transparent annual salary (€24,000 – €30,000) with an initial one-year contract intended to lead to permanent employment. /lilistrongWorkplace Flexibility: /strong Structured on-site onboarding in central Turin, transitioning into a balanced hybrid model with predictable hours. /lilistrongProfessional Growth: /strong Dedicated personal mentoring, structured onboarding, and continuous skill development. /lilistrongTeam Culture: /strong Open, approachable team culture, short decision-making channels, and regular team events. /li /ulpbr / /ppstrongReady to Make an Impact? /strong We keep our recruitment process straightforward. Submit your CV (in English or Italian) to get started. /p

Support / Customer Support Manager (M/F/D)

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