Customer Service & Logistic Coordinator

09 set - Roma
Cid

pWe are a global developer and manufacturer of interventional medical devices in the fields of endovascular and interventional cardiology. We manufacture our products entirely in-house, from raw materials to finished goods, and distribute them worldwide through our direct sales force and network of distributors. /ppbr / /pp strongLocation: /strong Saluggia, Italy /ppbr / /pp strongRole Purpose: /strong /pp Ensure the efficient coordination of customer service and logistics activities, including the warehouses, supporting order fulfillment and customer satisfaction while ensuring compliance with company procedures and quality standards. /ppbr / /pp strongKey Responsibilities: /strong /pulliSupervise customer orders from receipt through delivery, ensuring accuracy and timely fulfillment. /liliCoordinate domestic and international shipments with carriers, distributors, and internal stakeholders. /liliMonitor inventory levels, stock movements, and product availability to support business operations. /liliHandle customer inquiries, returns, complaints, and order-related issues, ensuring prompt resolution. /liliMaintain accurate records and documentation related to logistics and customer service activities. /liliCollaborate with Production, Planning, Purchasing, Quality, and Sales teams to ensure smooth order processing and delivery performance.



/liliSupport product traceability and ensure proper use of SAP within daily operations. /liliMonitor logistics and customer service KPIs and prepare periodic reports. /liliAssist in the management of export documentation and compliance requirements. /liliKnowledge of customs procedures (duties,clearence,etc...) and international trade compliance, supporting import/export operations and cross-border logistics activities. /li /ulpbr / /pp strongRequirements: /strong /pulliUniversity degree in Economics, Business Administration, Supply Chain, Logistics, or related fields. /liliMinimum 5 years of experience in Customer Service, Logistics, Order Management, or similar roles within an international environment. /liliAdvanced knowledge of SAP (strongmandatory /strong). /liliProficiency in Microsoft Office, ERP systems, and data analysis. /liliFluent English (written and spoken). /liliStrong organizational, communication, and problem-solving skills. /liliCustomer-oriented mindset with attention to detail. /liliAbility to manage multiple priorities in a fast-paced environment. /liliProactive and collaborative approach. /liliTeam management skills /li /ulpbr / /pp strongContract Offer: /strong /pulliFull-time position (Monday–Friday) on site. /lili"B" Category under the CCNL "Industria Chimica" /liliRAL between 40.000€ and 50.000€ /li /ulpbr / /p

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