Support / Customer Support Manager (m/f/d)
Pubblicato il 09-09-2026 - onOffice Italia in Torino
pbSupport / Customer Support Manager (m/f/d) /b /ppFull-time | Turin | Salary: €24,000 – €30,000 / year /ppbr/ppbEmpower real estate professionals with reliable software solutions. /b /ppReal estate processes demand clarity, speed, and dependable technology. As a Customer Support Manager at onOffice in Turin, you will be the direct line of support for property professionals across Italy, helping them navigate our CRM software, resolve daily technical challenges, and optimize their business workflows. /ppbr/ppbAbout the Turin Team /b We combine local client proximity with international technical strength. Operating from our central Turin office, our team drives onOffice growth in the Italian market with direct decision-making paths, structured processes, and an open, pragmatic workplace culture. /ppbr/ppbKey Responsibilities /b /pulliGuide Italian real estate companies on using onOffice enterprise software and modules via phone and online channels. /liliProcess and resolve software inquiries systematically through our CRM ticketing system, documenting clear solutions. /liliCustomize property listing templates (exposés) and contract structures to simplify daily client operations. /liliCollaborate directly with specialized technical departments at our German headquarters on complex software cases.
/li /ulpbr/ppbRequirements /b /pulliPractical experience in customer service, software support, or technical client care (open to both entry-level talent and experienced support professionals). /liliFluent Italian skills for client communication, strong English for international teamwork, and basic German skills for internal collaboration with headquarters. /liliStrong active listening skills, logical problem-solving abilities, and a focus on delivering practical user solutions. /liliComfort working with modern web-based software tools and structured workflow management systems. /li /ulpbr/ppbBenefits /b /pullibSecurity Clear Prospects: /b Transparent annual salary (€24,000 – €30,000) with an initial one-year contract intended to lead to permanent employment. /lilibWorkplace Flexibility: /b Structured on-site onboarding in central Turin, transitioning into a balanced hybrid model with predictable hours. /lilibProfessional Growth: /b Dedicated personal mentoring, structured onboarding, and continuous skill development. /lilibTeam Culture: /b Open, approachable team culture, short decision-making channels, and regular team events. /li /ulpbr/ppbReady to Make an Impact? /b We keep our recruitment process straightforward. Submit your CV (in English or Italian) to get started. /p