09 set - Torino
Ermes - AI & Browser Security
pbErmes Cyber Security S.p.A. /b is a European cybersecurity company focused on bAI Security and Browser Security /b. Founded in 2018 as a spin-off of Politecnico di Torino, Ermes develops proprietary technologies to protect enterprises from evolving threats related to web browsing and the use of AI. /ppOur platform combines bAI-powered intelligence and on-device protection /b to provide organizations with real-time visibility and control, protecting users, credentials, sessions and data directly within the browser. /ppJoin Ermes and help us shape the future of bAI and Browser Security! /b /ppbr/ppbAbout the role /b /ppThe bCustomer Success Architect /b is the client's point of reference throughout the entire customer lifecycle, from pilots and onboarding to adoption, retention and growth. /ppYou will own the technical and value-driven side of the customer relationship, working closely with the Account team, which is responsible for commercial negotiations and contract management. While the Account team manages pricing and contracts, Customer Success ensures customers successfully adopt our solution and maximize its value. /ppYou'll join a structured Customer Success team, collaborating closely with Product, Engineering and Sales to deliver an outstanding customer experience. /ppbr/ppbWhat You'll Do /b /pulliSupport customers throughout pilot projects, including technical setup, configuration and troubleshooting. /liliLead onboarding activities and ensure successful service delivery. /liliBuild trusted relationships with customers, acting as their technical advisor throughout their journey. /liliPresent new product features during periodic business reviews, run product trials and demonstrate their value, creating opportunities for expansion together with the Account team. /liliDeliver technical and functional training sessions for customers and partners. /liliProvide ongoing support,
collect customer feedback and translate business needs into actionable insights for the Product team. /liliCollaborate with Product, Engineering and Sales teams to continuously improve the customer experience. /liliKeep technical documentation and customer-facing materials up to date. /li /ulpbr/ppbWhat We're Looking For /b /pulliDegree in Computer Science, Engineering or a related technical field, or equivalent practical experience. /lilib2–4 years of experience /b in a customer-facing role, such as Customer Success, Technical Support, Implementation, Pre-Sales or Post-Sales. /liliStrong customer relationship management and communication skills. /liliHands-on technical aptitude, with the ability to configure pilot environments, troubleshoot issues and quickly learn new technologies in the cybersecurity domain. /liliAbility to communicate effectively with both technical and non-technical stakeholders. /liliAnalytical, proactive and solution-oriented mindset. /liliWillingness to travel to customer sites when needed. /liliFluent English. /li /ulpbr/ppbNice to Have /b /pulliFamiliarity with cybersecurity concepts, endpoint management solutions, software deployment tools, GDPR and data protection principles. Training will be provided. /liliKnowledge of an additional foreign language, preferably German. /li /ulpbr/ppbWhat We Offer /b /pp? A young work environment /pp Hybrid working /pp Annual welfare package /pp Diversity-friendly workspace /pp Salary range: b€30,000–€40,000 /b, depending on experience and seniority /pp? Health insurance coverage /pp €7 daily meal vouchers /ppbr/ppbJob Location /b /pp Turin, Italy /ppbr/ppThis recruitment process is conducted in compliance with the principles of equal opportunity and is based exclusively on skills, professionalism, and merit. It is open to applicants of all genders, ages, nationalities, and personal circumstances, in accordance with Italian Legislative Decree No. 198/2006 (Code of Equal Opportunities), as amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003. /p
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