Senior Client Advisor- Roma, Piazza di Spagna

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ppLocation: Roma, IT /p pID: 12512 /p pA career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. /p pMaison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. /p pAct as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance. /p h3SALES KPIs /h3 ul liSales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques. /li liKPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size. /li /ul h3CLIENTELING /h3 ul liClient Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships. /li liClient data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list. /li /ul h3PRODUCT (care knowledge) /h3 ul liProduct Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques. /li /ul h3OPERATIONS /h3 ul liEnsure full compliance with all operational guidelines,



including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management. /li liLeverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable) /li /ul h3TEAM /h3 ul liCommunicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies. /li liMentor junior staff to achieve exceptional client service and sales performance. /li /ul h3CORE COMPETENCIES /h3 pOn top of the previous competencies the below match the seniority of the Colleague /p ul liTeam Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork. /li liMentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth. /li liStrategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders. /li liOperational Acumen: Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations. /li liProactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction. /li /ul h3WHAT WE OFFER /h3 pThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world. /p pStay connected by joining our network. Enter your e‑mail and tell us a bit about yourself, and we'll keep you informed about upcoming events and opportunities that match your interests. /p /p #J-18808-Ljbffr

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