Junior Customer Success Specialist
Pubblicato il 09-09-2026 - Cora Hospitality in Roma
pstrongJunior Customer Success Specialist /strong /ppbr / /pp Milano / Hybrid | Full-time | Apprendistato professionalizzante /ppbr / /ppbr / /ppstrongWHO WE ARE /strong /ppbr / /ppAt Cora, we're building the first AI-powered Operations Management Platform for the hospitality industry. /ppWe help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly. /ppbr / /ppWe believe work should feel like great hospitality: smooth, human, and actually enjoyable. /ppbr / /ppToday we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania. We're growing fast — and that means a lot of new hotels to bring on board, properly. /ppbr / /ppbr / /ppstrongTHE ROLE /strong /ppbr / /ppWe're looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora. /ppbr / /ppYou'll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before. Then you'll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them. /ppbr / /ppHere's the thing: the best person for this job has worked in a hotel. If you've spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks. That's knowledge we can't teach — everything else, we can.
/ppbr / /ppbr / /ppstrongWHAT WE'RE LOOKING FOR /strong /ppbr / /pp - Direct hospitality experience — even just 1 year at reception, front office, or guest relations. This is the part that matters most to us. /pp - Fluent Italian and English. Spanish is a strong plus. /pp - Comfortable teaching and explaining /pp - Organized and reliable — you'll be the single point of contact for dozens of properties /pp - Curious about tech, or at least unafraid of it. You don't need a technical background; br / you need to want to understand how things work. /pp - Proactive: we'll tell you the goal, not every single step /pp - No previous SaaS or Customer Success experience required. We'll teach you that. /ppbr / /ppbr / /ppstrongWHAT YOU'LL DO /strong /ppbr / /pp - Own the onboarding of new properties end to end: setup, configuration, staff training, first weeks of usage /pp - Run training sessions on site and remotely, in Italian, English, and Spanish /pp - Monitor adoption across your accounts and step in before a customer goes quiet /pp - Be the go-to contact for your properties — the person they actually want to call /pp - Collect and structure customer feedback,
and bring it to the product team /pp - Spot upsell and expansion opportunities within existing accounts /pp - Help us build the onboarding playbook: you'll shape how we do this, not just execute it /ppbr / /ppbr / /ppstrongWHAT YOU'LL LEARN /strong /ppbr / /pp - How a B2B SaaS company works from the inside — product, sales, success /pp - Customer success methodology: onboarding, adoption metrics, retention, expansion /pp - How to read data and turn it into a conversation with a client /pp - Account management and commercial skills that transfer anywhere /pp - How a product gets built, and how customer feedback actually changes it /ppbr / /ppbr / /ppstrongWHY YOU'LL LOVE WORKING AT CORA /strong /ppbr / /pp - A real career change. You know hospitality operations from the inside. Here you turn that into a tech career — without giving up the part you're good at. /pp - Real ownership from day one: your accounts, your relationships, your numbers /pp - A young, smart, and supportive team, with direct access to the founder (ex GM @ Accor) /pp - Flexible working setup /pp - Permanent contract at the end of the apprenticeship, and a real career track: Specialist → Customer Success Manager → Senior CSM / Account Management. We promote from within. /pp - RAL €25–28K, based on experience /ppbr / /ppbr / /ppstrongREADY TO START? /strong /ppbr / /ppIf you've worked in a hotel and you've always thought "there has to be a better way to run this" — that's exactly what we're building. Come build it with us. /ppbr / /pp Apply now and let's make hospitality smarter, together. /ppbr / /ppbr / /p