09 set - Roma
Royal Caribbean Group
Position Summary:
Supervises and coordinates the activities of the Casino cashiering function and the employees engaged in providing courteous and professional service to guests.
Hiring Requirements:
- One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry. - Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. - Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. - Ability to count chips and paper currency quickly and accurately. - Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. - Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
- Ability to learn and utilize knowledge of policies and practices involved in the human resources function. - Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work. - Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment. - Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Excel, and Word. - Completion of high school or basic education equivalency preferred. - "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately".
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