08 set - Bastiglia
HAVI Italia
Customer Service Intern
Welcome to HAVI
We're a global leader in integrated supply chain solutions, logistics, distribution, and digital services for some of the world's most iconic food brands—operating across 45+ countries.
But what truly defines us?
Our people.
At HAVI, we believe in collaboration, empowerment, and continuous growth. We reimagine how people and products connect to build a smarter, more sustainable future—and we do it together.
Now, as we continue to grow, we're excited to welcome a new talent to our team: A passionate Customer Service Intern who's ready to step into the world of Supply Chain.
Your Next Role
You'll join our Customer Service team and support both customer-facing and back-office activities, gaining a comprehensive understanding of operational processes within an international Supply Chain environment.
You will have the opportunity to: Manage customer orders, ensuring accurate data entry and timely processing
Support daily delivery activities and monitor order status to ensure smooth execution
Handle customer requests and provide support through phone and email communications
Assist in the management of service claims and customer inquiries, ensuring proper follow-up and resolution
Maintain and update customer and operational data within company systems
Collaborate with internal teams such as Logistics, Planning, Finance and Sales to ensure excellent service levels
Support administrative and reporting activities related to Customer Service operations
Contribute to value-added service activities and continuous improvement initiatives
You'll be supported by a great team and guided through an onboarding experience designed to help you connect with the business, your colleagues, and the full customer journey.
What You'll Need
To be successful in this role, you bring: A Bachelor's degree in Economics, Business Administration, Communication, or a related field
A strong interest in Customer Service and Supply Chain processes
Good knowledge of Microsoft Office Suite, particularly Excel
A good level of English
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
A proactive, solution-oriented "can-do" attitude
Curiosity, motivation, and willingness to learn in a dynamic environment
What We Offer
Internship reimbursement: €600–€800 gross per month
Meal vouchers
We look forward to your application and to welcoming you onboard as our next
Customer Service Intern!
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