09 set - Milano
Experteer Italy
ph3Delivery Customer Success Manager - Farmer /h3pIn this role you will deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support needs, strengthen relationships, and ensure smooth processes across diverse clients. You will identify cross-sell and upsell opportunities and coordinate licensing support with cross-functional teams. You will drive timely resolution of escalations and deepen industry knowledge to support software publishers. This role offers the chance to influence customer outcomes at scale within a global software and cloud solutions provider. /pulliDemonstrate sales ability with upselling and cross-selling experience /liliAnalyze customer needs to define cross- and upsell plans /liliProvide licensing support in collaboration with cross-functional teams /liliCollaborate with Account Managers, Finance,
Back Office, and Procurement to support end-to-end processes /liliDrive timely resolution of escalations with customers and internal teams /liliDevelop knowledge of industry trends through training and collaboration with software publishers /liliExperience supporting sales teams to acquire, retain, and grow customer relationships /liliStrong time management and ability to handle tight deadlines /liliExcellent relationship-building with clear verbal and written communication /liliIndependent, proactive, and adaptable to change /liliProfessional proficiency in English and Italian /li /ulpIn this role you will deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing custo… /p /p #J-18808-Ljbffr
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