09 set - Roma
Msx International
Job Description
Are you a great communicator who enjoys connecting with people over the phone? Are you curious about the automotive world and looking for your first experience in a multinational environment?
MSX is looking for a Customer Service Specialist to join our Lead Management team, supporting some of the most well-known brands in the automotive industry. In this role, you will manage phone-based contact with potential customers who have shown interest in a vehicle or product online, guiding them through their journey and connecting them with the right dealership.
You will be part of a multilingual, international team, working across different projects and gaining exposure to a wide range of vehicle categories.
Tasks include:
- Contact leads by phone to confirm their interest and gather key information (budget,
model preferences, financing needs, etc.);
- Provide accurate information on product range using internal tools, circulars and direct contact with the relevant brand;
- Qualify each lead and, when interested, transfer complete customer information to the appropriate authorized dealer;
- Carry out follow-up activities where required by the specific project;
- Accurately record all activity and information in Excel and internal tools;
- Support the Team Leader with basic reporting for the client;
- Collaborate closely with the team and report to the Team Leader and Project Manager.
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