09 set - Italia
Olympus Europa SE KG
Quality Manager
Olympus Italia Srl (OIT) | Chief Quality Officer
At Olympus, we are committed every day to making people’s lives healthier, safer, and more fulfilling.
As a global medical technology company, we collaborate with healthcare professionals to deliver innovative solutions and services focused on the early detection, diagnosis, and minimally invasive treatment of diseases.
Our goal is to help raise the standard of care and make a meaningful difference in improving patient outcomes.
The Quality Manager, South, is responsible for the performance of the Quality Management Systems in Italy, ensuring that Sales and Service operations meet global KPIs as well as regional and local quality metrics.
This role acts as a business partner to the Italy Lead. Within Italy, it ensures effective communication with Business Units and Functions on quality and regulatory matters, foster strong collaboration among the QARA functions operating in the cluster, and manages the interfaces with the certification owners governing the cluster’s QMS structures.
Your responsibilities
- PRIMARY DUTIES AND RESPONSIBILITIES
- Quality Governance & Compliance: Implement, maintain, and monitor site QMS; ensure compliance with ISO 9001, ISO 13485, and other national and international regulations.
- Audit Readiness: Lead and coordinate internal and external audits; ensure corrective actions are implemented.
- Training & Competence: Deliver or coordinate mandatory quality training; maintain competency records.
- KPI & Reporting: Track and report site quality metrics, including complaints, CAPA, nonconformances, inspection findings, FCAs etc.
- Culture & Leadership: Promote patient safety and quality culture; ensure staff adherence to policies.
- Cross-functional Support: Collaborate with business functions (Operations, Regulatory, Commercial) to ensure smooth operational execution and risk mitigation.
- Business Areas
- Field Service Oversight: Ensure field service procedures follow QMS and
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