09 set - Italia
Alstom
Req ID: 521372
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Purpose of the Role
Act as the voice of the Customer within the Service Platform, ensuring customer satisfaction through effective management of Quality and Safety issues. Drive a strong Quality culture focused on continuous improvement, operational excellence, and the Right First Time approach while ensuring compliance with company, contractual, and regulatory requirements.
Key Responsibilities
- Ensure high levels of customer satisfaction by managing customer feedback, surveys, and related improvement plans.
- Define, implement,
and monitor Quality and Safety objectives and action plans across projects, manufacturing, and maintenance activities.
- Ensure the consistent application of Quality and Safety processes and escalate critical issues when necessary.
- Promote a culture of Quality, Safety, and continuous improvement, reducing deviations and non-conformities.
- Coordinate project quality activities and ensure alignment with QCD (Quality, Cost, Delivery) objectives and contractual obligations.
- Collaborate with Supplier Quality teams to address key issues, NCRs, and corrective actions.
- Drive problem-solving initiatives and ensure effective implementation of Lessons Learned (REX) processes.
- Lead internal and customer audits, monitor corrective action plans, and verify their effectiveness.
- Support the achievement and maintenance of external certifications in line with company strategy.
- Lead, coach, and develop the Platform Quality team, fostering skills developme
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