Global IT Analyst for CRM Ecosystem
Pubblicato il 09-09-2026 - MENARINI Group in Firenze
Overview
Inside the Global Application and Processes Department for MMKT, BD, Distribution & HR this position reports to the Global delivery manager and is focused on Projects management and operations for Marketing solutions.
Main Activities & Responsibilities
- Develop and deliver digital transformation solutions, following cutting edge standards and technologies;
- Drive innovation and digital efficiency by integrating AI tools and technologies into project management, software development lifecycle (SDLC), and operations.
- Optimisation and automation of business processes and the application landscape;
- Support existing business applications within the scope of application lifecycle management in coordination with the Business Solution Design team.
- Promoting and encouraging the Innovations;
Project Management:
- Full lifecycle management of business solution projects;
- Supervise RFI/RFP processes and tender documentation;
- Architect and optimize application landscapes with stakeholders;
- Manage solution roll-outs to end users.
Innovation:
- Scout software and technologies to update ICT competencies;
- AI Integration & Strategy: Implement AI solutions to optimize project management, SDLC, and operational efficiency.
Application Maintenance: Oversee ICT service quality, SOP compliance, and system integration, including:
- SLA-based incident and ticket management;
- User lifecycle management (creation to closure);
- Functional and data change service requests;
- Availability monitoring and tool maintenance.
- Maintain CMDB data for software solutions;
Job Requirements
Education:
- Bachelor or Master degree in Computer Science/Software Engineering
- English language: Intermediate level
Professional experience:
- 3+ years relevant professional experience in a comparable position with focus on project management activities in an international company with a complex structure or in a consulting company
Additional knowledge:
- Project management fundamenta