Senior IT Helpdesk Technician
Pubblicato il 09-09-2026 - Ingersoll Rand in Italia
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
IT Field Service Technician Level 2
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands,
our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. com and join us to own your future.
The IT Field Service Technician Level 2 is responsible for providing advanced technical support for the IT infrastructure and end-user computing environment at Ingersoll Rand locations across Italy, ensuring service continuity at the Parma site and through on-site support at other Italian locations.
Provide 2nd-level on-site and remote IT support for end users
Log and manage incidents and requests via the ServiceNow ticketing system
Troubleshoot and resolve hardware, software, and network issues
Support global infrastructure teams (Server, Network, Security) with local hands-on activities
Manage end-user devices and asset lifecycle (deployment, refresh, decommissioning)
Participate in local, regional, and global IT p