09 set - Italia
Altro
Thrive IT Systems in Bari, Italy seeks a Service Desk Engineer to provide first-line technical support for end users in Italian and English. The role is fully onsite and permanent, with responsibilities spanning incident logging, remote troubleshooting and escalation to higher tiers while maintaining SLA compliance.
The candidate should have strong communication skills, be comfortable with ITIL practices, and possess experience in service desk operations, remote support, and ITSM tools.
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