Consultant - Customer Advocacy (Client Services)
Pubblicato il 09-09-2026 - Keells in Italia
John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.
JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.
We invite applications from suitably qualified individuals for the post of Consultant - Customer Advocacy.
The selected candidate will report to the Practice Manager.
.
The Consultant - Customer Advocacy will be responsible for:
- Serving as the primary point of contact for client inquiries, service requests, and issue resolution.
- Building and maintaining strong client relationships to ensure high levels of customer satisfaction and engagement.
- Coordinating with internal teams to address client requirements and ensure timely service delivery.
- Monitoring, tracking, and documenting client interactions, service issues, and resolutions through the relevant systems.
- Preparing client reports, presentations, proposals, and supporting client onboarding activities.
- Gathering client feedback, recommending service improvements, and providing regular updates on account status and service performance.
.
The ideal candidate should possess:
- A Bachelor’s degree in Business Management, Marketing, Information Technology, or a related discipline.
- Proven experience in client services, account management, customer support, or a similar role.
- Excellent verbal and written communication skills with strong stakeholder management capabilities.
- Strong organizational, multitasking, and time management skills with the ability to prioritize effectively.
- A proactive, customer-focused approach with strong problem-solving and interpersonal skills.
- Experience in the IT, SAP, consulting, or professional services industry will be an added advantage.
- Familiarity with helpdesk, CRM, or client management tools will be an added advantage.
If you’re up for the challenge, please send your resume to (email hidden)r Click on the advert to apply. Please state the position you’re interested in the subject line of your email.