09 set - Portofino
Belmond
Description
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for a Front Desk Agent for the next season to join our Front of the house team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.
He/She will Report to the Front Desk Manager.
Main duties & responsibilities:
- Fulfill operations of the Front Desk, according to the company policies and procedures,
maintaining high standards at all times;
- Maintain professional relationship with Guests and Colleagues;
- Anticipate Guests’ needs and handle Guests’ complaints;
- Responsible for cash accounting (payment of guest bills).
Requirements
- At least 2 years of experience in the same role in luxury hotels;
- Ability to handle stressful situations and remain calm under pressure;
- Fluent in Italian and English. A third Language is required;
- High standards of service;
- Knowledge of Microsoft Office package;
- Good communication skills.
Other requirements:
- Effective and punctual written and verbal communication in order to update relevant colleagues and department;
- He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself;
- He/she should be accurate an
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