09 set - Roma
Wiz-Team
pCreated in 2012, Wiz-Team delivers cutting-edge technology and support services to the world’s greatest events across sport, institutions, hospitality, and entertainment. With events in our DNA, we are a privately-owned, growing and thriving international company staffed by experienced event professionals who share a collective passion for transforming how the event industry uses technology to deliver complex events. We vantaggi from a global network of developers, strategic partners, and Wiz-Team ambassadors. /ppbr / /ppFor our office in Turin, we are looking for astrong: /strong /ppbr / /ppstrongTechnical Support Engineer /strong /ppbr / /ppThis is a complementary role to our existing Customer Support team, bringing additional technical expertise to our support operations. The Technical Support Engineer provides deep technical investigation, troubleshooting, and resolution of application issues. You will be the first technical point of contact for production incidents, investigating software issues, troubleshooting application behaviour, performing configuration changes, and coordinating with Development and DevOps teams to restore service as quickly as possible. /ppbr / /ppThis position is based in Europe and is designed to primarily support our North American operations. /ppbr / /ppThe standard working schedule is late afternoon/evening, typically aligned with U.S. Pacific Time business hours. The expected schedule will generally fall between 16:00 - 01:00 CET. /ppbr / /ppstrongResponsibilities: /strong /ppbr / /pulliInvestigate and troubleshoot production issues across multiple software applications. /liliAnalyze logs, API requests, system behavior, and application data to identify the root cause of incidents.
/liliPerform application configuration and data corrections where appropriate. /liliManage incidents from initial triage through to resolution, ensuring SLA commitments are met. /liliPrioritize multiple incidents based on business impact and operational urgency. /liliCoordinate with Development, DevOps, QA, and Project Management teams during critical incidents. /liliMake informed decisions on escalation paths and communicate effectively with both technical and non-technical stakeholders. /liliWork within agreed change management frameworks, which may vary by client. /liliSupport major event operations, including on-site and remote coverage during international sporting events. /liliDocument troubleshooting steps, known issues, and operational procedures. /liliContribute to continuous improvements in monitoring, support processes, and operational readiness. /li /ulpbr / /ppAdditional responsibilities may be assigned to support the development of the organization and according to the needs. /ppbr / /ppstrongRequirements: /strong /ppbr / /pulli3+ years of experience in Technical Support, Application Support, Software Support, or a similar technical customer-facing role. /liliStrong analytical and troubleshooting skills. /liliExperience working with web-based applications and SaaS platforms. /liliBasic understanding of REST APIs, JSON, and HTTP requests.
/liliStrong SQL and database skills (intermediate to advanced level), including the ability to write corrective queries against production data. /liliWorking knowledge of at least one programming or scripting language (e.G. Node.Js/TypeScript, PHP, or Python), sufficient to read code, diagnose bugs, and suggest straightforward fixes. /liliPractical experience with cloud infrastructure and Kubernetes. /liliBasic to medium understanding of software architecture (APIs, microservices, message-queue/event-driven systems). /liliFamiliarity with monitoring and observability tools such as Datadog or Grafana. /liliExperience reading application logs and identifying software issues. /liliFamiliarity with Jira, ServiceNow, or similar ticketing systems. /liliExcellent English written and verbal communication skills. /liliAbility to remain calm and make sound decisions during high-pressure situations. /liliStrong organizational skills with the ability to manage multiple priorities simultaneously. /liliSelf-driven and able to work independently with minimal supervision. /liliAbility to travel occasionally to provide support onsite for our customers. /li /ulpbr / /ppstrongWhat we offer: /strong /pulliA multi-cultural, solid company with high growth potential. /liliOpportunities for skills development alongside company growth. /liliRegular social events, and team building activities. Nerf guns skills are a must! /liliCasual dress code, flexible hours and hybrid working policy. /liliFree refreshments in the office. /li /ulpbr / /ppIf you are passionate about what you do, eager to learn new technologies and industries, and enjoy working in a collaborative team, we may be a great match! /ppbr / /ppDo not hesitate and apply to this role! We look forward to meeting you! /p
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