09 set - Milano
North Sails Apparel
Descrizione dell’offerta di lavoroLocation: Milan, ItalyReports to: IT Systems ManagerContract: Tempo pieno, permanentTravel: Occasional travel to retail stores in Italy, occasional travel elsewhere in EuropeAbout the RoleWe are seeking an IT Support Specialist to join our team in Milan. In this hands-on role, you will provide 1st and 2nd line IT support to both our Milan office staff and our retail store teams. You will be responsible for ensuring smooth daily operations across end-user devices, hardware, networks, and Point of Sale (POS) systems, acting as a crucial point of contact for local technical support.Key ResponsibilitiesUser Support: Handle incoming support tickets and requests from office and retail staff, resolving issues or escalating them within agreed SLAs.Device & Asset Management: Build, configure, and issue laptops, mobile devices, and peripherals; accurately maintain thehardware asset register.Identity & Access Management: Execute Joiners, Movers, and Leavers (JML) processes across user accounts, devices, and access permissions.Retail Technical Support: Support retail stores with POS hardware, payment terminals, receipt/barcode printers, and stock-scanning devices.Network Troubleshooting: Diagnose and resolve local network issues, including switches, wireless access points,
structured cabling, and ISP connectivity faults.On-Site & Retail Operations: Attend retail stores for hardware installations, tech refreshes, fault resolutions, and new store openings.Documentation & Escalation: Maintain clear support documentation and knowledge base articles. Escalate complex technical issues to the IT Systems Manager and central IT teams with complete diagnostic detail.RequirementsTechnical Skills: Working knowledge of Windows 11 and Microsoft 365 administration.Networking: Solid understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi configuration).Language Proficiency: Native or fluent Italian, with professional working proficiency in English for daily collaboration with international teams.Mobility: Valid driving licence and willingness to travel to retail stores at short notice.Desirable QualificationsHands-on experience with Microsoft Entra ID (Azure AD), Intune, or Active Directory.Previous experience supporting retail environments or Point of Sale (POS) hardware.Familiarity with ITSM / ticketing platforms (e.G., Freshdesk, ServiceNow, Jira).Relevant IT certifications (e.G., CompTIA A+, Network+, or Microsoft Fundamentals).#J-18808-Ljbffr
10 set - Italia
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