09 set - Roma
Concentrix
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.Scorra verso il basso per una panoramica completa dei requisiti di questo lavoro. È la persona giusta per questa occasione?The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.Join us and be part of this journey towards greater opportunities and brighter futures.Position SummarySolution Architect for Dynamics 365 Customer Engagement – Customer InsightsWe're seeking a highly skilled Solution Architect with deep expertise inDynamics 365 Customer Engagement (D365 CE),
with a strong specialization inCustomer Insights – Journeys (CIJ)and desirable experience inCustomer Insights – Data (CID). Based inItaly, this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations inEnglish and Italian, and align platform capabilities with client business goals. Travel is expected to beless than 20% .ResponsibilitiesLead solution architecture, design, and optimization forDynamics 365 Customer Engagement, with a focus onCustomer Insights – JourneysDesign, troubleshoot, and enhance CIJ capabilities including:JourneysSegmentsEventsInsightsLead ManagementEmail TemplatesConsent ManagementRelated customer engagement componentsAssess and implementperformance, stability, and scalability improvementsacross D365 CE environmentsPartner with customers to translate business objectives into effectiveconfiguration, customization, and architecture decisionsSupport solution design forCustomer Insights – Data, including data model planning, ingestion from external sources, and data availability for Customer Insights – JourneysArchitect and developPower Appssolutions to support business and user experience needsDesign, customize, and administerUI, workflows, and business logicusing thePower PlatformBuild and maintainPower Automatesolutions with internal processing logic and integrations across Dataverse and connected servicesDefine enterprise-level D365 CE architecture and support integrations withexternal systems and platformsWork acrossDataverse, SharePoint, Azure, and other data sourcesto enable connected, reliable solutionsEngage confidently withtechnical stakeholders, business decision-makers,
and client teamsin workshops and delivery discussionsProvide technical guidance, knowledge transfer, and training to customers and internal stakeholdersTroubleshoot complexPower Apps, Dynamics 365, and architectural issuesusing strong analytical and collaborative problem-solving skillsStay current onmodern engineering practices, Microsoft ecosystem updates, and emerging tools, including AI-related capabilities where relevantContribute to structured solution evaluation and assessment activities, while maintaining coverage acrossall D365 CE appsQualificationsFluentEnglish and Italianlanguage skills, with the ability to lead both business and technical conversations with customers xysqume Must belocated in ItalyStrong experience in acustomer-facingSolution Architect, Technical Consultant, or similar roleExpert-level knowledge ofDynamics 365 Customer Insights – JourneysStrong experience designing, supporting, and optimizing D365 CE solutions in enterprise environmentsAdvanced understanding ofDynamics 365 Customer Engagement architectureand integration patternsExtensive experience withPower App developmentStrong capability inPower Platformconfiguration, customization, administration, and business logic designExperience developing and maintainingPower Automatesolutions integrated withDataverseand other servicesFamiliarity with integrations involvingDataverse, SharePoint, Azure, and external data sourcesAbility to manage multiple priorities and work effectively across changing tasks and stakeholder groupsProven ability to delivertechnical training, facilitate workshops, and resolve complex platform and architecture challengesStrong organizational, communication, and stakeholder management skillsCommitment to continuous learning and staying up to date with modern tools and engineering practicesPreferred QualificationsExperience withDynamics 365 Customer Insights – DataMicrosoft certificationsat Architect and/or Functional Consultant levelExperience withCopilot Studioor otherAI technologiesKnowledge ofdata analytics
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