09 set - Quattordio
SoTalent
ppSupply Chain Specialist – Order Management Customer Operations /p /brpbLocation: /b Quattordio, Piedmont, Italy /p /brpbIndustry: /b Industrial Manufacturing / Supply Chain /p /brpbEmployment Type: /b Full-time /p /brpbWork Arrangement: /b On-site /p /brh3About the Role /h3 /brpAn established organisation in the industrial manufacturing sector is seeking a bSupply Chain Specialist /b to support the management of a strategic customer account and progressively take ownership of the relationship and operational process. /p /brpWorking alongside a senior team member initially, the role will gradually assume responsibility for managing the end-to-end flow from customer order confirmation through to final delivery. /p /brpThe position is ideal for someone with experience in supply chain, order management or customer operations who is comfortable coordinating across production, planning, procurement and logistics to ensure reliable and on-time delivery. /p /brh3Key Responsibilities /h3 /brul /brliManage customer orders following quotation and order confirmation. /li /brliAct as a direct point of contact with the customer's procurement team throughout the order lifecycle. /li /brliMonitor and manage customer delivery plans and agreed timelines. /li /brliCoordinate internally with Production, Planning and Logistics to ensure delivery requirements are achievable. /li /brliContinuously align: /li /brliCustomer orders /li /brliProduction capacity /li /brliMaterial availability and procurement lead times /li /brliDelivery schedules /li /brliProactively identify and manage operational issues, including delays, material shortages and changes to production plans.
/li /brliProvide regular order-status updates and reporting to customers and internal management. /li /brliEnsure agreed delivery deadlines and on-time delivery targets are achieved. /li /brliSupport the senior team member in managing the strategic customer relationship during the initial onboarding period. /li /brliProgressively take greater ownership of the customer account and associated operational processes. /li /br /ul /brh3Requirements /h3 /brul /brliAt least 2 years of experience in Supply Chain, Order Management, Customer Operations, Technical Customer Service or a related role. /li /brliExperience managing complex end-to-end operational processes. /li /brliStrong focus on deadlines, delivery performance and operational problem solving. /li /brliGood understanding of production and logistics processes, preferably within an industrial/manufacturing environment. /li /brliExperience coordinating across multiple internal functions. /li /brliPrevious experience within a manufacturing organisation. /li /brliAbility to understand and work with production plans and schedules. /li /brliFamiliarity with ERP systems. /li /brliEnglish proficiency at B2 level. /li /brliStrong communication, coordination and organisational skills. /li /brliAbility to proactively identify issues and drive them through to resolution. /li /br /ul /brh3Key Skills /h3 /brpSupply Chain | Order Management | Customer Operations | Customer Service | Production Planning | Logistics | Procurement | Delivery Management | Order Fulfilment | ERP | Manufacturing | Industrial Operations | Customer Relationship Management | On-Time Delivery | Supply Chain Coordination | Problem Solving | B2B Customer Management | English /p /p #J-18808-Ljbffr
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