09 set - Milano
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Service Desk Analyst - Perm role - €27k plus 10% premio and benefits (Negotiable) - Milan Based
It's a fantastic opportunity to work with a Global Management Consultancy.
Role – Service Desk Analyst
Skills and Qualifications:
Experience : At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.
Office 365 Expertise : In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.
Technical Skills : Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.
Troubleshooting : Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.
Communication :
Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.
Customer Service : A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.
Must Have Skills:
Interpersonal skills
Networking: troubleshooting (Meraki: reasonable understanding)
Hardware (Lenovo, HP)
Knowledge management (recording their steps)
Seniority level Associate
Employment type Full-time
Job function Customer Service, Consulting, and Information Technology
Industries Business Consulting and Services, IT Services and IT Consulting, and IT System Training and Support
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