09 set - Lombardia
Pvh Italy
Overview
In this role, the Associate/Deputy Store Manager is a strong Moncler Ambassador, supporting the Store Director in all his responsibilities. He/she is responsible for achieving store business objectives and embody Moncler’s core values and visionary spirit in the market. He/she is an inspiring leader, able to lead with innovation, developing and nurturing the unique talents of the store team through dynamic and motivational management and mentorship. As a leader, he/she brings the Moncler Client Experience to life, fostering enduring client relationships, and consistently striving for excellence, aiming to exceed all expectations.
Your Impact
Clienteling
- Build and maintain strong, personalized client relationships through attentive service and tailored recommendations;
- Foster client loyalty by proactively engaging with clients and understanding their preferences.
- Coach Client Advisors to optimize their clienteling performance and ensure the team is all aligned on the different client initiatives and actions to take.
Client Experience
- Deliver an exceptional in‑store experience through high‑touch service and support the overall client experience in the store.
- Quickly address client concerns, offer personalized assistance, and ensure a welcoming and sophisticated environment.
Client Development
- Develop and execute the store’s client development strategy;
- Grow the existing client portfolio, expand the client base, and support long‑term goals related to clienteling excellence.
Sales
- Engage with clients, identify their needs, recommend products, and guide them through the purchase process;
- Coach the team to create a genuine, attentive and long lasting relationship with the clients, based on listening, meeting and exceeding client’s needs and expectations;
- Contribute to revenue growth while ensuring high client satisfaction.
Product Knowledge
- Maintain deep knowledge of all product features, craftsmanship, and brand storytelling;
- Use p
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