09 set - Modena
Msx International
Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. For over 25 years, we have partnered with OEMs, dealer networks, and mobility organizations to improve customer engagement, optimize operations, and deliver measurable business results.
At MSX International, we combine deep industry expertise with innovative solutions to support our clients across the entire customer journey. We are currently looking for a talented Field Service Engineer to join our growing team in Italy.
Job Description
We are looking for an experienced Field Service Engineer to provide technical support to dealerships and service centers across Italy.
The successful candidate will be responsible for diagnosing complex vehicle issues, performing root cause analysis, and supporting technicians in resolving technical concerns. This role requires strong diagnostic expertise, excellent communication skills, and the ability to build productive relationships with dealership personnel.
Key Responsibilities
Support dealerships and workshops with vehicle diagnostics and troubleshooting activities.
Perform root cause analysis on complex technical issues.
Use diagnostic equipment and software to identify faults and recommend solutions.
Provide on-site technical assistance and coaching to service technicians.
Deliver technical guidance and training to dealer network personnel.
Prepare and maintain technical reports and case documentation.
Escalate critical issues when necessary and collaborate with internal technical teams.
Ensure high standards of customer satisfaction and technical service quality.
Travel regularly to dealerships and service centers across the assigned territory.
Qualifications
Required Qualifications
Technical Diploma or Degree in Mechanical Engineering, Automotive Engineering, Mechatronics, or a related field.
Minimum 2-3 years of experience in vehicle diagnostics, technical support, workshop operations,
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