09 set - Roma
iMile Delivery
About iMileiMile is a leading logistics provider specializing in smart solutions for e‐commerce businesses across the Middle East, Europe, and Latin America. With headquarters in Dubai and operations in more than 30 countries, iMile delivers reliable, flexible, and technology‐driven logistics services for global brands.
Job OvervieAs the Delivery Service Partner Manager. You'll be responsible for developing strong partner relationships, ensuring seamless integration into our delivery operations and driving performance and service excellence across assigned areas.
ResponsibilitiesIdentify, onboard, and manage franchisees and regional parcel delivery partners, ensuring alignment with iMile's operational standards and business goals.
Lead the integration of partners into the iMile delivery network, providing comprehensive training and ongoing support. Monitor key performance indicators (KPIs) to ensure high-quality performance. Act as the liaison between partners and internal operations teams, identifying issues, resolving operational challenges,
and continuously improving delivery efficiency and service levels.
Drive regional growth by expanding delivery coverage, enhancing operational efficiency, and elevating customer service quality across assigned areas.
Take ownership of performance targets, ensuring KPIs are consistently met or exceeded QualificationsPreferred QualificationExperience in logistics or channel/partner managemeStrong sense of ownership and accountability — you take initiative, follow through and treat the business as if it were your oDemonstrated ability to manage partners and deliver results under pressure in a fast paced environmentAnalytical mindset with strong problem-solving skills and a hands-on approachExcellent communication, coordination, and stakeholder management skillsComfortable navigating ambiguity and working independently in a rapidly evolving environmentFluent Italian and English language skills are required, any additional language
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