Technical Helpdesk Agent
Pubblicato il 09-09-2026 - Msx International in Roma
- Compensation: EUR 28.000 - EUR 33.000 - yearly
Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
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With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers
Job Description40 hours per week, Monday-Friday
Rome, Italy
Are you passionate about the automotive industry? Do you enjoy solving technical challenges and supporting customers in a dynamic environment? MSX has the opportunity for you
MSX is looking for a motivated and enthusiastic Technical Helpdesk Agent to join our team.
As a Technical Helpdesk Agent, you will provide first-line technical support to the dealer network, helping resolve vehicle-related technical issues and ensuring excellent service levels.
Your key responsibilities will include:
Providing technical support to dealers via phone and ticketing systems
Diagnosing and troubleshooting vehicle-related technical issues
Escalating complex cases when necessary and ensuring timely follow-up
Collaborating with internal technical teams and stakeholders
Supporting dealers in identifying effective solutions and best practices
Maintaining high-quality service standards and customer satisfaction
Participating in technical training and continuous learning activities
QualificationsWe are looking for a customer-oriented professional with strong technical aptitude, excellent communication skills, and a passion for the aut