AI Solution Engineer Lead
Pubblicato il 10-09-2026 - indigo.ai in Milano
If you are here, it is because you know that we are looking for an AI Solutions Engineer Lead.
Since 2016 we have been using AI to transform the way large companies talk with their customers. The best stories start with great conversations: the relationships that matter are built on the ability to communicate, listen and understand each other. Between companies and people, though, this kind of relationship is still rare, and we work to bring the magic back into interactions, at scale.
Through our AI Agents platform we have automated millions of conversations across voice, chat and messaging, integrating with our clients’ CCaaS and enterprise systems and improving their operational and commercial performance. We are a fast-growing European scale-up, backed by Azimut (€15M investment).
What are we looking for?
We are looking for an AI Solutions Engineer Lead: the person who takes AI Agents from design to production with our most complex clients, defines how this craft is , and leads the small team doing it (3–4 people today, and growing).
You will start on our most complex enterprise engagement: a multi-country program spanning Europe and Latin America, the proving ground where the method you define gets tested with real users and real traffic, and the natural base from which to grow our wider AI implementation organization.
This is a horizontal, multidisciplinary role sitting between technology and business, not a pure software developer position. You remain the reference architect on the projects where the risk is high and the solution does not exist yet.
The core of the role is functional, architectural and experiential: your value is imagining how an assistant should work (the flows, the integrations, the behavior) and making it actually work the way you imagined it. Your leverage is not typing production code line by line: the deepest technical execution is handled by Product and by the AI tools you use every day. What remains yours, and cannot be delegated, is j