Junior Customer Service Representative
Pubblicato il 10-09-2026 - Tennant in Cesena
ABOUT TENNANT
Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you to places you never expected.
PURPOSE:
The Junior Customer Service Representative is responsible for providing administrative and customer support to ensure efficient order management and positive customer experience. This role acts as a primary point of contact for customers regarding orders, deliveries, product information, and general inquiries, working closely with Sales, Logistics, Finance, and other internal departments.
GENERAL RESPONSIBILITIES:
- Process customer orders accurately and in a timely manner using the ERP system (SAP).
- Manage order entry and ensure all customer requirements are correctly captured and fulfilled.
- Provide professional support to both Italian and international customers via phone and email.
- Monitor order status and proactively communicate updates regarding deliveries, back orders, or potential issues.
- Support customers with product, pricing, and service-related inquiries.
- Coordinate with Logistics and Supply Chain teams to ensure on-time delivery of orders.
- Manage invoicing activities and related customer documentation.
- Handle customer complaints and escalate complex issues when necessary.
- Maintain accurate customer records and documentation.
- Assist in preparing reports and customer service metrics.
- Support continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.
- Ensure compliance with company policies, procedures, and quality standards.
REQUIRED EXPERIENCE & EDUCATION:
- High school diploma required.
- Bac