Custom Programs Manager
Pubblicato il 10-09-2026 - Europe SAI Programs in Firenze
SAI Study Abroad has been curating transformative study abroad experiences for American university students since 1995. We partner with universities to design and deliver culturally relevant academic and professional development programs throughout Italy, France, and Spain. Our custom and faculty-led programs go beyond textbooks and classrooms, connecting students with local communities through unique experiential learning activities.
Qualifications:
- Excellent English communication skills (written and spoken)
- Professional working proficiency in Italian required; additional French and/or Spanish is preferred
- Strong familiarity and knowledge of U.S. higher education and study abroad programs
- 3-5 years of relevant experience in international education, study abroad, program operations, client management, or comparable program management with progressive responsibility
- Demonstrated ability to manage multiple programs, set priorities and meet deadlines
- Strong customer service, stakeholder management, and interpersonal skills, and the ability to build and cultivate relationships
- Proficiency in Microsoft Office, Google Suite (especially Excel and Sheets), Hubspot CRM
- Strong time management, analytical thinking, and problem-solving abilities
- Ability to lead and improve operational processes, documentation, and cross-team workflows
- Experience mentoring, training, and/or supervising staff (direct or functional)
- Bachelor’s degree required
- Availability for occasional evening/weekend work and travel during high season
- Willingness to participate in a rotating emergency contact schedule
Key Responsibilities:
Program Development
- Lead program development for assigned programs/partners, owning timelines, key program outputs, and internal coordination
- Develop program budgets, proposals, and agreements
- Conduct and synthesize research on cultural activities, academic content, vendors, and logistics; ensure offerings align with partner goals and SAI stan