Software Engineer
Pubblicato il 10-09-2026 - Lean Tech, a Lean Solutions Group Division in Modena
Position Title: Senior ServiceNow Engineer
Location: Remote LATAM
What you will be doing:
As a Senior Software Engineer, ServiceNow, you will work directly with business teams to understand operational processes and implement scalable solutions through code. You will contribute to a workflow management platform where human decisions, AI agents, and deterministic automation work together.
The environment uses ServiceNow Customer Service Management (CSM) for case management, with APIs and Kafka connecting it to the broader technology ecosystem. Your work will extend within and outside ServiceNow, contributing to backend integrations, frontend functionality, and platform components across observability, orchestration, and deployment.
You will work as an integrated member of the client’s engineering team, collaborating directly with technical leadership and business stakeholders, with ongoing ownership of the solutions you help deliver.
Key Responsibilities
Work with business partners to understand operational activities and translate processes into systems and data.
Develop expertise in the assigned business domain and identify opportunities to improve workflows and decision-making.
Build event-driven workflow automations with observability incorporated from the outset, using durable execution and orchestration patterns.
Design workflows that coordinate deterministic automation, AI agents, and human participation.
Develop software within and outside ServiceNow, contributing to backend integrations and frontend functionality as needed.
Contribute to solutions using ServiceNow CSM and integrations through APIs and Kafka.
Develop and expand platform components across observability, orchestration, deployment, and case management.
Contribute to and apply engineering standards for design, architecture, automated testing, CI/CD, and operations.
Improve development workflows and contribute to a consistent developer experience across the team.
Required Skills & Experience
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